Information We Collect

Account Information

When you create an account with us, we collect basic information like your email address, username, and password. We might also ask for your date of birth to verify age requirements for gaming content.

Gaming Data

We track your game progress, achievements, virtual currency balances, and gameplay patterns. This helps us personalize your experience and improve our platform. Think of it as keeping score—we need to remember where you left off.

Social Features

If you interact with other players through our community features, we collect information about those interactions. This includes messages, friend connections, leaderboard positions, and any content you choose to share publicly.

Technical Information

We automatically collect technical data like your IP address, device type, browser information, and operating system. This helps us keep the platform running smoothly and troubleshoot issues when they come up.

How We Use Your Information

We use the information we collect for several specific purposes:

• Platform Operation: To provide and maintain our gaming services, process your requests, and manage your account
• Personalization: To customize your gaming experience based on your preferences and gameplay history
• Communication: To send you important updates about your account, game changes, or platform maintenance
• Security: To detect and prevent fraud, abuse, and unauthorized access to our platform
• Improvement: To analyze how people use our platform and make it better over time
• Legal Compliance: To comply with applicable laws and regulations in Canada

Information Sharing

We don't sell your personal information. Period. However, we do share information in these specific situations:

Service Providers

We work with third-party companies that help us run our platform—things like hosting services, analytics tools, and customer support systems. These providers only get access to the information they need to do their job, and they're contractually required to protect it.

Legal Requirements

If we're required by law to disclose information—like in response to a valid court order or government request—we'll do so. We'll notify you when possible, unless we're legally prohibited from doing so.

Business Transfers

If Ayana Galleria is acquired by or merged with another company, your information may be transferred as part of that transaction. We'll notify you before this happens and let you know about any changes to how your information is handled.

Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our platform. You can control cookies through your browser settings, but disabling them might affect how well the platform works for you.

We use both session cookies (which expire when you close your browser) and persistent cookies (which stay on your device for a set period). Some cookies are essential for the platform to function, while others help us improve your experience.

Your Privacy Rights

You have several rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you
• Correction: If your information is inaccurate or incomplete, you can ask us to update it
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions
• Portability: You can request your data in a structured, commonly used format
• Objection: You can object to certain types of data processing
• Withdrawal: You can withdraw consent for data processing at any time

To exercise any of these rights, contact us using the information at the bottom of this page. We'll respond within 30 days.

Data Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. This includes encryption, secure servers, and regular security audits. However, no online platform is completely secure—we do our best, but we can't guarantee absolute security.

You're responsible for keeping your account credentials confidential. Don't share your password with anyone, and let us know immediately if you suspect unauthorized access to your account.

Data Retention

We keep your information for as long as your account is active or as needed to provide our services. If you close your account, we'll delete or anonymize your personal information within 90 days, unless we're required to keep it longer for legal or regulatory reasons.

Some information, like transaction records and gameplay logs, may be retained for longer periods to comply with legal obligations or resolve disputes.

Children's Privacy

Our platform is not intended for anyone under 19 years of age (or the legal age in your jurisdiction). We don't knowingly collect information from minors. If we discover that we've inadvertently collected information from someone under the legal age, we'll delete it promptly.

International Users

While we're based in Canada, our platform may be accessible from other countries. If you're accessing our services from outside Canada, your information may be transferred to and processed in Canada, where data protection laws may differ from those in your country.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through the platform or by email. Your continued use of our services after changes become effective means you accept the updated policy.